Whoknew

4 Characteristics to look for in a Universal Banker

Every financial institution is looking for ways to operate efficiently - Working Smarter, Not Harder. A trend in staffing, which has been embraced by banks and credit union, is employing a "Universal Banker" or "Universal Associate" to operate branches. They are aslo internally called Floaters, because they have the ability to travel between branches or throughout the branch to provide coverage.

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Topics: Trends, Customer Service

Branch Transformation: 3 Questions Every Banker Must Answer

Our industry has fallen in love with the words Branch Transformation. By now you may be tired of hearing them. Before you tune them out completely, I would encourage you to take a step back and look at the bigger picture.

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Topics: Branches and ATMs, Technology, Customer Service, Branch Transformation